Shipping & Delivery

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FREE SHIPPING TO USA, CANADA  OVER $200!

*All orders over $200 USD include FREE standard shipping. 

Depending on the origin of the hair, your item will be shipped directly from the country  the product was produced. For example , Our single Donor raw Vietnam hair will be processed by our Vietnam supplier and shipped directly from Vietnam to you. This is the fastest  way that we can  make sure that our customers  get the highest quality hair extension. This way our customers are guaranteed 100% Vietamese hair without any mixed blends.

However , Our Brazilian hair  is shipped from  South Asia as our supplier Factory is located there.

All Shipments are FOB (Free on Board).

While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of our carriers, we will assist our customers in any deficiency in third-party shipping services. All orders are therefore insured for the value of the shipment by the third-party service.

Order processing

Our business hours are Monday through Friday from 10:00 am to 8:00 pm for online store.

We do have  different order processing time for varies items. Please read below to get an idea.

Brazilian Hair Bundle & South East Asia Bundles 

Please Allow 3 business  days for order processing as we are dealing with high quality products & our suppliers need time process items with care.

Orders placed over the weekend will be shipped first thing Tuesday  morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

How long does it take To get my hair bundle?
  Canada USA
Standard 5-8 business days 5-8 business days
Next Day Air 1-5 business days 1-5 business days

Raw Vietnamese Bundles 

Please Allow 3-5 business  days for order processing as we are dealing with high quality products & our suppliers need time process items with care.

Orders placed over the weekend will be shipped first thing Tuesday  morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

How long does it take To get my hair bundle?
  Canada USA
Standard 7-15 business days 7-15 business days
Next Day Air 3-8  business days 3-8 business days

 

Raw Cambodian Hair Bundles 

Please Allow 3-5  business  days for order processing as we are dealing with high quality products & our suppliers need time process items with care.

Orders placed over the weekend will be shipped first thing Tuesday  morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

How long does it take To get my hair bundle?
  Canada USA
Standard 7-15 business days 7-15 business days
Next Day Air 3-8  business days 3-8 business days

 

Ready Made Wigs

Please Allow 5-10  business  days for order processing as we are dealing with high quality that required customers colour & styling products & our suppliers need time to process items with care.

Our ready made wig are processed in south East Asia, for the fastest shipping , item will be shipped directly from our supplier to you. 

How long does it take To get my hair bundle?
  Canada USA
Standard 7-15 business days 7-15 business days
Next Day Air 3-8  business days 3-8 business days

 

Full Lace Wig / Lace Wigs 

Unless customized styling is required , for fastest shipping item will be shipped from supplier directly to you. If you do need custom styling item will be send to out Vancouver location than shipped to you. This will make the processing time longer.

How long does it take To get my hair bundle?

 

 No Styling wig  Canada USA
Standard 5-10 business days 7-10 business days
Next Day Air 3-8  business days 3-8 business days

 

How long does it take To get my hair bundle?

 

 Styling required  Canada USA
Standard 7-15 business days 7-15 business days
Next Day Air 3-8  business days 3-8 business days

 

When do we ship your order?

We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. You will receive a confirmation e-mail with the tracking link once your order ships. 

Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier.

How much does it cost?
  Regular Air Expedited  
Canada Regular Parcel
(3-10 days)
$23 **
XpressPost
( 2-5 business days)
$21
 
USA Small Packet - US Air
$20 **
Expedited Parcel
(2-5 business days)
$55
ExpressPost
(1-3 days)
$78
International Small Packet - International Air
$40
Tracked Packet
(10 days)
$75
ExpressPost
(7 days-Asia, 5 days EU)
$82

 

** Shipping is FREE with any purchase over $200.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-3 business days.

We encourage all customers to thoroughly review their shipping and billing information during the Check Out to ensure any possible delays are avoided. 

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery.

Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address). 

INTERNATIONAL TAXES AND DUTIES

International customers  are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Her Royal Hair, and thus cannot be refunded. 

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that courier pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from courier after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at Sales@herroyalhair.com, as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

DELIVERED BUT NOT DELIVERED

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please read this article for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 


If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

STATE SALES TAXES

Please note that Her Royal Hair does not charge state sales taxes on orders but are paid (along with any applicable duties) when the shipment clears customs in your state

These collected taxes are mandated by the local state governments and Her Royal Hair in no way benefits from this and directly pays this amount collected to the state.

MILITARY MAIL

We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days. 

At check-out, please select United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific. For more information on military mail with USPS, please

Her Royal  Hair is NOT able to ship to the following countries due to shipping complications: Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Brazil, Botswana, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Iran, Iraq, Italy, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe

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