Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
We are not responsible for any stylist trying to custom color or dye your virgin hair outside of "Her Royal Hair", because we understand that everyone is not a colorist or a specialist at coloring hair extensions.
You must contact us first before refunding your package via email within the seven (7) day return period. All Her Royal Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Her Royal Hair seal on the bundle has been broken!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Her Royal Hair security seal was not broken. Refunds are normally returned back to your bank Card within 3-5 business days.